Our People

Our Care Assistants

There are thousands of care staff in Wales – and therefore a huge amount of experience, which is usually regarded as a ‘good thing’. However, we at Care in the Vale believe this is not necessarily the case – lots of bad experience is certainly not a ‘good thing’!

Our Care Assistants are all recruited because they are ‘The Right Fit’. We will search for people who demonstrate that they have Humanity, Common Sense, Optimism, Flexibility, Decency, Creativity and a sense of Loyalty. If they also have knowledge and experience, so much the better. However, we can always give people knowledge and experience once we are sure they ‘fit in’ – it is much more difficult to change people who don’t share our values! 

All staff have an enhanced Disclosure and Barring Service check and we take up references that we afterwards confirm as genuine. All staff are inducted in key mandatory subjects and receive refresher training once in post. 

Isabel Miller – Registered Manager


Isabel was born in South Africa and has had a successful career in banking which has given her many skills in administration.

On moving to Wales in August 2009 she wanted to develop a career with a social purpose. She became a carer in a social care agency and rapidly was promoted to Team Leader and equally rapidly acquired the level 5 Diploma in Leadership for Social Care Services.

Isabel shares with Stephen the wish to have a flexible service that puts our values into practice but also to have this service based on a platform of efficient administration.

Stephen Gamgee – Managing Director

Stephen has spent most of his life working with people who for one reason or another could be classed as ‘vulnerable’. This includes homeless people, people with alcohol or drug problems and people with mental health problems. Stephen moved to Wales in 1993 as head of a Cardiff based charity for the homeless and for the next 16 years as its Chief Executive he developed it into one of the largest and most respected charities in Wales, operating throughout the country. He believes that this was achieved by having principles and values and making them a practical reality. He now wants to apply the same approach to people who need help to stay in their own home. In 2008 he was awarded the MBE in the Queen’s Birthday Honours list.